Tag

Customer Support

3 articles in this topic

Zoho Desk and Slack Integration: Escalation Alerts, Ticket Updates, and Agent Collaboration

Zoho Desk and Slack Integration: Escalation Alerts, Ticket Updates, and Agent Collaboration

Connect Zoho Desk with Slack for real-time ticket alerts, SLA breach escalations, channel-per-department routing, and agent collaboration directly from Slack.

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Zoho Desk Setup Guide for Indian Support Teams

Zoho Desk Setup Guide for Indian Support Teams

Set up Zoho Desk for Indian businesses: multi-channel ticketing, SLA policies, CRM integration, knowledge base, and WhatsApp support.

Zoho Desk Setup Guide: Customer Support for Indian Businesses

Zoho Desk Setup Guide: Customer Support for Indian Businesses

How to set up Zoho Desk for customer support in India: ticket routing, SLAs, knowledge base, and integration with CRM…