Pausing a subscription in Zoho Billing temporarily suspends billing and access without cancelling the subscription. The customer’s subscription record is retained with all its settings, history, and plan details, making it straightforward to resume exactly where they left off. This is useful for customers who need to stop the service temporarily due to seasonal inactivity, budget constraints, or a temporary project pause.<\/p>\n
When a subscription is paused, Zoho Billing stops generating invoices for the paused period. The subscription status changes to “Paused” and no payment attempts are made. Depending on your configuration, the customer’s access to the product may also be suspended during the pause. When the pause period ends (either automatically on a preset date or manually by admin action), the subscription resumes and billing continues.<\/p>\n
Offering a subscription pause is an effective retention strategy for customers who are about to cancel due to temporary circumstances rather than dissatisfaction with the product. A customer who would otherwise cancel and potentially not return might agree to a 1-2 month pause instead, preserving the relationship and reducing MRR churn. Zoho Billing’s pause feature makes this retention tactic operationally simple to implement.<\/p>\n
Yes. Zoho Billing allows you to configure maximum pause durations as part of your subscription policy. This prevents customers from indefinitely pausing a subscription without cancelling, which could create ambiguity in your churn metrics and revenue forecasts. When the maximum pause period is reached, the subscription automatically resumes billing.<\/p>\n<\/div>\n
Paused subscriptions are typically excluded from active MRR in Zoho Billing, as they are not generating revenue during the pause period. They may appear as a separate “paused MRR” metric in some reports. When the subscription resumes, the MRR is restored. Finance teams should account for the pause in their revenue forecasting, particularly if large enterprise subscriptions are paused.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
A temporary suspension of a subscription in Zoho Billing that stops billing for a defined period while preserving the subscription record for later reactivation.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Pause Subscription | Zoho Billing Glossary | Aaxonix","seo_description":"A temporary suspension of a subscription in Zoho Billing that stops billing for a defined period while preserving the subscription record for later reactiv","seo_keyword":"pause subscription zoho billing","seo_faqs":"","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1262],"class_list":["post-5322","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-billing"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/5322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=5322"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=5322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}