A Work Order Type is a classification label applied to a Work Order that identifies the nature of the job. Common types include Installation, Repair, Preventive Maintenance, Inspection, and Emergency. Work Order Types are configured by administrators and allow FSM to apply different SLA rules, skill requirements, and default parts lists based on the type of work being performed.<\/p>\n
Routing rules in Zoho FSM can use the Work Order Type as a condition. An Emergency type can trigger immediate assignment to the nearest available qualified agent, while a Preventive Maintenance type can be routed to agents with the relevant certification. This ensures the right technician is always dispatched for each category of work without dispatcher manual intervention.<\/p>\n
FSM reports can be segmented by Work Order Type to analyse first-time fix rates, average completion times, and revenue per job category. This helps service managers identify which types of work are most costly, which have the highest repeat visit rates, and where technician training investment would have the most impact on service quality.<\/p>\n
Yes. Each Work Order Type can be assigned a specific SLA Policy in Zoho FSM. An Emergency type might have a 2-hour response SLA, while a Preventive Maintenance type has a 5-business-day SLA. The SLA clock starts when the Work Order is created and FSM tracks and escalates based on the type-specific policy automatically.<\/p>\n<\/div>\n
Zoho FSM does not impose a hard limit on the number of Work Order Types. Administrators can create as many types as the business requires. However, best practice is to keep the list concise enough that dispatchers and field agents can easily select the right type without confusion. Too many granular types often lead to inconsistent classification in practice.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
A Work Order Type in Zoho FSM categorises jobs by nature, such as installation, repair, or maintenance, enabling routing, reporting, and SLA rules to be applied by job category.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Work Order Type | Zoho Glossary | Aaxonix","seo_description":"A Work Order Type in Zoho FSM categorises jobs by nature, such as installation, repair, or maintenance, enabling routing, reporting, and SLA rules to be ap","seo_keyword":"Zoho FSM work order type","seo_faqs":"","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1259],"class_list":["post-5169","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-fsm"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/5169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=5169"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=5169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}