The knowledge base in Zoho SalesIQ is a repository of help articles, FAQs, and support documents that the Answer Bot searches when responding to visitor questions. It can be sourced from your Zoho Desk knowledge base (if integrated) or from custom articles created directly in SalesIQ.<\/p>\n
Bot answer quality is directly proportional to knowledge base article quality. Articles should directly answer specific questions (not require reading a full guide to find the answer), use clear language without jargon, and be kept up to date as products and processes change. Outdated or vague articles produce unhelpful bot responses.<\/p>\n
Review the Answer Bot’s conversation logs regularly for questions it could not answer or answered poorly. Each unanswered question is a prompt to create a new knowledge base article. Over time, systematic improvement of the knowledge base reduces escalation rates and improves bot self-service resolution.<\/p>\n
The Answer Bot searches the SalesIQ Knowledge Base when a visitor asks a question in the chat widget. It ranks articles by relevance to the query and presents the top matches to the visitor. If the visitor finds the answer useful, the chat ends without agent involvement. The connection between Knowledge Base and Answer Bot is configured in the bot settings.<\/p>\n<\/div>\n
Yes. The SalesIQ Knowledge Base can be exposed as a standalone help centre accessible at a public URL, or it can be surfaced only within the chat widget. Public knowledge bases allow visitors to self-serve before initiating a chat. The visibility setting is configured per knowledge base in the SalesIQ settings.<\/p>\n<\/div>\n
The Answer Bot searches the SalesIQ Knowledge Base when a visitor asks a question in the chat widget. It ranks articles by relevance to the query and presents the top matches to the visitor. If the visitor finds the answer useful, the chat ends without agent involvement. The connection between Knowledge Base and Answer Bot is configured in the bot settings.<\/p>\n<\/div>\n
Yes. The SalesIQ Knowledge Base can be exposed as a standalone help centre accessible at a public URL, or it can be surfaced only within the chat widget. Public knowledge bases allow visitors to self-serve before initiating a chat. The visibility setting is configured per knowledge base in the SalesIQ settings.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
A collection of articles and FAQs connected to Zoho SalesIQ’s Answer Bot, allowing the bot to provide self-service answers to common visitor questions.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Knowledge Base (SalesIQ) | Zoho Glossary | Aaxonix","seo_description":"A collection of articles and FAQs connected to Zoho SalesIQ's Answer Bot, allowing the bot to provide self-service answers to common visitor questions.","seo_keyword":"knowledge base zoho salesiq","seo_faqs":"[{\"q\": \"How does the Knowledge Base in Zoho SalesIQ integrate with the Answer Bot?\", \"a\": \"The Answer Bot searches the SalesIQ Knowledge Base when a visitor asks a question in the chat widget. It ranks articles by relevance to the query and presents the top matches to the visitor. If the visitor finds the answer useful, the chat ends without agent involvement. The connection between Knowledge Base and Answer Bot is configured in the bot settings.\"}, {\"q\": \"Can the Zoho SalesIQ Knowledge Base be made public as a help centre?\", \"a\": \"Yes. The SalesIQ Knowledge Base can be exposed as a standalone help centre accessible at a public URL, or it can be surfaced only within the chat widget. Public knowledge bases allow visitors to self-serve before initiating a chat. The visibility setting is configured per knowledge base in the SalesIQ settings.\"}]","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1255],"class_list":["post-5055","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-salesiq"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/5055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=5055"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=5055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}