Chat reports in Zoho SalesIQ summarise key performance indicators for your live chat channel over a selected time period. Standard metrics include total chats handled, missed chats, average first response time, average chat duration, CSAT score, and chats per operator.<\/p>\n
Use chat reports to identify peak traffic times for staffing decisions, measure the impact of proactive trigger configurations on chat volume, compare performance across departments, and track improvement in response times after operator training interventions.<\/p>\n
Configure Zoho SalesIQ to email weekly or monthly chat summary reports to managers and stakeholders automatically. Scheduled reports eliminate the need for manual data pulls and ensure consistent visibility into chat performance without requiring report consumers to log in to the system.<\/p>\n
The Chat Report covers total conversations, missed chats, average first response time, average chat duration, chat ratings, conversations per operator, and conversations by channel. It can be filtered by date range, department, and operator, and exported for external analysis.<\/p>\n<\/div>\n
Chat Report data in SalesIQ updates in near real-time for live metrics visible in the dashboard. Historical reports aggregate data and are available for any past date range. Scheduled report exports can be configured to send daily or weekly summaries to stakeholders by email.<\/p>\n<\/div>\n
The Chat Report covers total conversations, missed chats, average first response time, average chat duration, chat ratings, conversations per operator, and conversations by channel. It can be filtered by date range, department, and operator, and exported for external analysis.<\/p>\n<\/div>\n
Chat Report data in SalesIQ updates in near real-time for live metrics visible in the dashboard. Historical reports aggregate data and are available for any past date range. Scheduled report exports can be configured to send daily or weekly summaries to stakeholders by email.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
A summary report in Zoho SalesIQ showing key metrics about chat volume, response times, resolution rates, and visitor engagement over a selected period.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Chat Report | Zoho Glossary | Aaxonix","seo_description":"A summary report in Zoho SalesIQ showing key metrics about chat volume, response times, resolution rates, and visitor engagement over a selected period.","seo_keyword":"chat report zoho salesiq","seo_faqs":"[{\"q\": \"What metrics does the Chat Report in Zoho SalesIQ cover?\", \"a\": \"The Chat Report covers total conversations, missed chats, average first response time, average chat duration, chat ratings, conversations per operator, and conversations by channel. It can be filtered by date range, department, and operator, and exported for external analysis.\"}, {\"q\": \"How often does the Chat Report data update in Zoho SalesIQ?\", \"a\": \"Chat Report data in SalesIQ updates in near real-time for live metrics visible in the dashboard. Historical reports aggregate data and are available for any past date range. Scheduled report exports can be configured to send daily or weekly summaries to stakeholders by email.\"}]","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1255],"class_list":["post-5052","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-salesiq"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/5052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=5052"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=5052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}