The Zoho SalesIQ API is a REST interface that allows external systems to programmatically interact with SalesIQ data and functionality. Use cases include retrieving conversation histories for analysis, identifying specific visitors, pushing context data to SalesIQ from your CRM or product database, and triggering custom bot actions from external workflows.<\/p>\n
The API provides access to visitor information, conversation records, operator data, department configurations, and chat queue status. The Visitor Identification API allows you to pass authenticated user data (from your product) to SalesIQ, automatically identifying known users when they access the chat widget without needing them to fill in a pre-chat form.<\/p>\n
SalesIQ API uses OAuth 2.0 authentication consistent with other Zoho product APIs. Register your application in the Zoho Developer Console, obtain credentials, and manage token refresh in your integration. The SalesIQ developer documentation at salesiq.zoho.com\/api provides endpoint references and code samples.<\/p>\n
The SalesIQ API allows developers to retrieve conversation history, visitor data, operator availability status, and chat reports programmatically. It also supports sending proactive messages to identified visitors and creating or updating visitor properties. The API is useful for building custom integrations with CRM systems, data warehouses, or internal dashboards.<\/p>\n<\/div>\n
The SalesIQ API uses OAuth 2.0 for authentication, the same framework used across all Zoho APIs. The calling application registers with Zoho’s developer console to obtain client credentials, then exchanges them for an access token. The token is included in the Authorization header of each API request.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
The REST API provided by Zoho SalesIQ that allows external systems to access visitor data, conversation records, and trigger chat actions programmatically.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"SalesIQ API | Zoho Glossary | Aaxonix","seo_description":"The REST API provided by Zoho SalesIQ that allows external systems to access visitor data, conversation records, and trigger chat actions programmatically.","seo_keyword":"zoho salesiq API","seo_faqs":"[{\"q\": \"What can developers do with the Zoho SalesIQ API?\", \"a\": \"The SalesIQ API allows developers to retrieve conversation history, visitor data, operator availability status, and chat reports programmatically. It also supports sending proactive messages to identified visitors and creating or updating visitor properties. The API is useful for building custom integrations with CRM systems, data warehouses, or internal dashboards.\"}, {\"q\": \"How is the Zoho SalesIQ API authenticated?\", \"a\": \"The SalesIQ API uses OAuth 2.0 for authentication, the same framework used across all Zoho APIs. The calling application registers with Zoho's developer console to obtain client credentials, then exchanges them for an access token. The token is included in the Authorization header of each API request.\"}]","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1255],"class_list":["post-5045","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-salesiq"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/5045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=5045"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=5045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}