Chat rating in Zoho SalesIQ allows visitors to rate their chat experience immediately after a session ends. Rating options include thumbs up\/down, a star scale (1-5), or an emoji scale. The rating is linked to the conversation record and the operator who handled it.<\/p>\n
Aggregate chat ratings by operator to identify service quality differences across the team. Review the transcripts of low-rated chats to diagnose causes \u2014 slow response time, inability to resolve the issue, unprofessional tone, or incorrect information. Use findings to shape training content and coaching conversations.<\/p>\n
The rating prompt appears either automatically when an operator ends the chat or when the chat window is closed by the visitor. Configure the timing in Zoho SalesIQ settings. A prompt that appears too early (before the issue is resolved) will generate lower ratings than one that appears after the visitor has confirmed their question was answered.<\/p>\n
The chat rating prompt is typically shown when the chat is closed, either by the agent ending the session or the visitor leaving. Operators can configure whether it appears automatically after every chat or only when triggered by the agent. The rating is captured as part of the conversation record.<\/p>\n<\/div>\n
Chat Rating data appears in the Operator Performance Report and conversation history. Managers can filter for low-rated conversations to identify where agents struggled, review transcripts for coaching opportunities, and track satisfaction trends over time to measure the impact of training or process changes.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
A visitor-submitted satisfaction score for a live chat session in Zoho SalesIQ, typically on a thumbs up\/down or star scale, used to measure operator performance.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Chat Rating | Zoho Glossary | Aaxonix","seo_description":"A visitor-submitted satisfaction score for a live chat session in Zoho SalesIQ, typically on a thumbs up\/down or star scale, used to measure operator perfo","seo_keyword":"chat rating zoho salesiq","seo_faqs":"[{\"q\": \"When is the chat rating prompt shown to a visitor in Zoho SalesIQ?\", \"a\": \"The chat rating prompt is typically shown when the chat is closed, either by the agent ending the session or the visitor leaving. Operators can configure whether it appears automatically after every chat or only when triggered by the agent. The rating is captured as part of the conversation record.\"}, {\"q\": \"How can teams use Chat Rating data in Zoho SalesIQ?\", \"a\": \"Chat Rating data appears in the Operator Performance Report and conversation history. Managers can filter for low-rated conversations to identify where agents struggled, review transcripts for coaching opportunities, and track satisfaction trends over time to measure the impact of training or process changes.\"}]","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1255],"class_list":["post-5039","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-salesiq"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/5039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=5039"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=5039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}