Zobot is Zoho SalesIQ’s native chatbot framework, allowing businesses to create automated chat assistants that handle common visitor queries, qualify leads, route conversations, and operate outside business hours when human operators are unavailable.<\/p>\n
Zoho SalesIQ offers several bot configurations: Codeless Bot (drag-and-drop flow builder), Deluge Bot (scripted in Zoho’s Deluge language for custom logic), Answer Bot (AI-powered from a knowledge base), and NLP Bot (natural language processing for open-ended queries). Each suits different complexity requirements.<\/p>\n
Zobots can hand off conversations to human operators when the visitor asks to speak with a person, when the bot cannot answer a query, or when the visitor qualifies as a high-priority lead based on collected information. The handoff is seamless, with the operator seeing the full bot conversation history.<\/p>\n
A Zobot is a fully configurable conversational bot built using Zoho’s bot builder, supporting codeless, Deluge, NLP, and hybrid modes. It handles structured flows, lead capture, integrations, and complex multi-step conversations. The Answer Bot is a simpler, specific-purpose bot that only searches the knowledge base and suggests articles. Zobots are the full automation platform; the Answer Bot is one narrow use case within it.<\/p>\n<\/div>\n
Yes. A Zobot configured for the website widget can also be deployed to other SalesIQ channels such as the mobile SDK, Facebook Messenger integration, and WhatsApp if those channels are connected. The bot logic is built once and the channel-specific settings (such as which bot is active on which channel) are configured in the channel settings.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
A customisable chatbot built on Zoho SalesIQ’s bot platform that can answer visitor questions, qualify leads, and hand off conversations to human operators.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Zobot | Zoho Glossary | Aaxonix","seo_description":"A customisable chatbot built on Zoho SalesIQ's bot platform that can answer visitor questions, qualify leads, and hand off conversations to human operators","seo_keyword":"zobot chatbot zoho salesiq","seo_faqs":"[{\"q\": \"What is the difference between a Zobot and the Answer Bot in Zoho SalesIQ?\", \"a\": \"A Zobot is a fully configurable conversational bot built using Zoho's bot builder, supporting codeless, Deluge, NLP, and hybrid modes. It handles structured flows, lead capture, integrations, and complex multi-step conversations. The Answer Bot is a simpler, specific-purpose bot that only searches the knowledge base and suggests articles. Zobots are the full automation platform; the Answer Bot is one narrow use case within it.\"}, {\"q\": \"Can a Zobot in Zoho SalesIQ be deployed across multiple channels?\", \"a\": \"Yes. A Zobot configured for the website widget can also be deployed to other SalesIQ channels such as the mobile SDK, Facebook Messenger integration, and WhatsApp if those channels are connected. The bot logic is built once and the channel-specific settings (such as which bot is active on which channel) are configured in the channel settings.\"}]","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1255],"class_list":["post-5022","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-salesiq"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/5022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=5022"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=5022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}