A proactive chat trigger in Zoho SalesIQ automatically initiates a chat message to a website visitor without them clicking the chat widget first. Based on rules you define (visitor spends 30 seconds on the pricing page), Zoho SalesIQ pops up a targeted message from an operator, increasing the chance of engagement.<\/p>\n
Triggers can be based on: time spent on a page, number of pages visited, specific page URL visited, visitor’s geographic location, return visit count, UTM source\/medium, or lead score. Multiple conditions can be combined for precision targeting.<\/p>\n
Reactive chat waits for the visitor to initiate. Proactive chat reaches out to visitors showing interest signals before they leave. Studies consistently show proactive chat increases chat volume and lead conversion, particularly on high-intent pages like pricing, contact, and demo request pages.<\/p>\n
Proactive triggers can fire based on time on page (e.g., after 30 seconds), scroll depth, specific page URL, exit intent, lead score threshold, visit frequency, traffic source, or any custom variable set on the page. Conditions can be combined with AND\/OR logic for precise targeting, such as triggering only for return visitors from paid ads who are on the pricing page.<\/p>\n<\/div>\n
Well-configured proactive triggers increase chat volume by reaching visitors who would not have initiated contact independently. However, overly aggressive triggers that fire on every page or after just a few seconds increase irritation and are more likely to be dismissed. Best practice is to trigger on specific high-intent signals with a polite, contextual opening message that adds value.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
An automated rule in Zoho SalesIQ that opens a chat message to a website visitor based on their behaviour, such as time on page or pages visited.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Proactive Chat Trigger | Zoho Glossary | Aaxonix","seo_description":"An automated rule in Zoho SalesIQ that opens a chat message to a website visitor based on their behaviour, such as time on page or pages visited.","seo_keyword":"proactive chat trigger zoho salesiq","seo_faqs":"[{\"q\": \"What conditions can trigger a Proactive Chat in Zoho SalesIQ?\", \"a\": \"Proactive triggers can fire based on time on page (e.g., after 30 seconds), scroll depth, specific page URL, exit intent, lead score threshold, visit frequency, traffic source, or any custom variable set on the page. Conditions can be combined with AND\/OR logic for precise targeting, such as triggering only for return visitors from paid ads who are on the pricing page.\"}, {\"q\": \"How do Proactive Chat Triggers in Zoho SalesIQ affect chat volume?\", \"a\": \"Well-configured proactive triggers increase chat volume by reaching visitors who would not have initiated contact independently. However, overly aggressive triggers that fire on every page or after just a few seconds increase irritation and are more likely to be dismissed. Best practice is to trigger on specific high-intent signals with a polite, contextual opening message that adds value.\"}]","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1255],"class_list":["post-5018","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-salesiq"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/5018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=5018"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=5018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}