{"id":4826,"date":"2026-05-30T02:00:35","date_gmt":"2026-05-30T02:00:35","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4826"},"modified":"2026-05-30T02:00:35","modified_gmt":"2026-05-30T02:00:35","slug":"hr-case-people","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/hr-case-people\/","title":{"rendered":"HR Case"},"content":{"rendered":"<h2>What is an HR Case in Zoho People?<\/h2>\n<p>Zoho People&#8217;s HR Helpdesk module provides a ticketing system for HR-related requests and issues. When an employee has a query about their salary, a complaint about a workplace issue, or a request for a document, they raise an HR Case. The case is assigned to the appropriate HR team member, tracked through resolution, and closed once the employee&#8217;s issue is addressed.<\/p>\n<h2>Case types<\/h2>\n<ul>\n<li><strong>Information requests:<\/strong> Policy clarifications, document requests, benefit queries.<\/li>\n<li><strong>Service requests:<\/strong> Letter of employment, experience certificate, payslip copy.<\/li>\n<li><strong>Grievances:<\/strong> Workplace complaints, harassment reports, interpersonal conflicts.<\/li>\n<li><strong>Compliance matters:<\/strong> PF or ESI corrections, tax-related queries.<\/li>\n<\/ul>\n<h2>SLA tracking<\/h2>\n<p>HR Cases can be assigned SLA targets \u2014 for example, all information requests must be resolved within 2 business days, all grievances within 5 days. Zoho People tracks whether cases are resolved within the SLA and flags overdue cases to HR managers, ensuring accountability.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An HR Case in Zoho People is a formal record of an employee query, complaint, grievance, or request submitted to the HR helpdesk. Each case is tracked from submission through resolution, ensuring no HR request goes unaddressed.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"HR Case | Zoho Glossary | Aaxonix","seo_description":"An HR Case in Zoho People is a formal record of an employee query, complaint, grievance, or request submitted to the HR helpdesk. Each case is tracked from","seo_keyword":"HR case zoho people helpdesk ticket","seo_faqs":"","term_type":"","glossary_related":"","glossary_links":""},"glossary_category":[1251],"class_list":["post-4826","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-people"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/4826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=4826"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=4826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}