{"id":4328,"date":"2026-05-29T21:35:29","date_gmt":"2026-05-29T21:35:29","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4328"},"modified":"2026-05-29T21:35:29","modified_gmt":"2026-05-29T21:35:29","slug":"extension-desk-marketplace-zoho-desk","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/extension-desk-marketplace-zoho-desk\/","title":{"rendered":"Extension (Desk Marketplace)"},"content":{"rendered":"<style>\n.gt-body{font-family:'Poppins',sans-serif;color:#111;line-height:1.75}\n.gt-def{border-left:4px solid #E8650A;padding:16px 20px;background:#fff8f4;border-radius:0 8px 8px 0;margin:0 0 32px;font-size:1.05rem}\n.gt-section{margin:0 0 36px}.gt-section h2{font-family:'Fraunces',serif;color:#0A1628;font-size:1.5rem;margin:0 0 12px}\n.gt-example-box{background:#f0f4ff;border-radius:10px;padding:20px 24px;margin:0 0 32px}.gt-example-box strong{color:#2563EB}\n.gt-related-pills{display:flex;flex-wrap:wrap;gap:10px;margin:0 0 32px}\n.gt-related-pill{background:#f7f4ef;border:1px solid #ddd8cf;border-radius:20px;padding:6px 16px;font-size:.875rem;color:#0A1628;text-decoration:none}\n.gt-faq-item{border:1px solid #ddd8cf;border-radius:10px;padding:16px 20px;margin:0 0 12px}\n<\/style>\n<div class=\"gt-body\">\n<div class=\"gt-def\">An extension in the Zoho Desk Marketplace is a third-party or Zoho-built integration that adds functionality or connectivity to Zoho Desk. Extensions are installed from the Marketplace and range from telephony integrations to productivity tools and external system connectors.<\/div>\n<div class=\"gt-section\">\n<h2>What the Desk Marketplace Offers<\/h2>\n<p>The Zoho Desk Marketplace hosts hundreds of extensions including telephony providers (Exotel, Twilio), payment gateways, project management tools (Jira, Asana), communication platforms (Slack, Microsoft Teams), field service solutions, and specialised vertical tools for healthcare, e-commerce, and finance.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Installing and Managing Extensions<\/h2>\n<p>Administrators install extensions from the Marketplace in Zoho Desk&#8217;s Settings. Each extension has a dedicated configuration page where API credentials and integration settings are entered. Installed extensions appear in the ticket interface or as additional workflow actions.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Building Custom Extensions<\/h2>\n<p>Organisations with specific integration needs can build custom extensions using the Zoho Desk SDK and publish them privately for their own account or publicly on the Marketplace. Custom extensions follow the same framework as Marketplace extensions and appear in the same agent interface locations.<\/p>\n<\/div>\n<div class=\"gt-example-box\"><strong>Example:<\/strong> A healthcare company installs a Zoho Desk Marketplace extension connecting to their Electronic Medical Records (EMR) system. Agents handling patient support tickets see the patient&#8217;s recent appointments and medical history directly in the Zoho Desk ticket view, enabling more informed support responses.<\/div>\n<div class=\"gt-related-pills\"><a href=\"https:\/\/aaxonix.com\/resources\/glossary\/zoho-desk-api\/\" class=\"gt-related-pill sp-content-link\">Zoho Desk API<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/webhook-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Webhook (Desk)<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/custom-function-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Custom Function (Desk)<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/telephony-integration-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Telephony Integration (Desk)<\/a>\n<\/div>\n<div class=\"gt-faq-item\"><strong>What is an Extension in the Zoho Desk Marketplace?<\/strong><\/p>\n<p>A Marketplace extension is a third-party or Zoho-built integration that adds capabilities or external system connectivity to Zoho Desk. Extensions are installed from the Marketplace and appear within the ticket interface or as additional automation actions.<\/p>\n<\/div>\n<div class=\"gt-faq-item\"><strong>Can I build a custom extension for Zoho Desk?<\/strong><\/p>\n<p>Yes. Zoho provides an SDK for building custom Desk extensions. Custom extensions can be deployed privately for internal use or published publicly on the Marketplace. They follow the same framework as Marketplace extensions.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Zoho Desk Marketplace extensions add third-party integrations and new capabilities to Zoho Desk, from telephony providers to project management and industr<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Extension (Desk Marketplace) | Zoho Desk Glossary","seo_description":"Zoho Desk Marketplace extensions add third-party integrations and new capabilities to Zoho Desk, from telephony providers to project management and industr","seo_keyword":"extension (desk marketplace) zoho desk","seo_faqs":"[{\"q\": \"What is an Extension in the Zoho Desk Marketplace?\", \"a\": \"A Marketplace extension is a third-party or Zoho-built integration that adds capabilities or external system connectivity to Zoho Desk. 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They follow the same framework as Marketplace extensions.\"}]","term_type":"Technical","glossary_related":"","glossary_links":""},"glossary_category":[1247],"class_list":["post-4328","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-desk"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/4328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=4328"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=4328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}