{"id":4317,"date":"2026-05-29T21:33:30","date_gmt":"2026-05-29T21:33:30","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4317"},"modified":"2026-05-29T21:33:30","modified_gmt":"2026-05-29T21:33:30","slug":"attachment-zoho-desk","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/attachment-zoho-desk\/","title":{"rendered":"Attachment"},"content":{"rendered":"<style>\n.gt-body{font-family:'Poppins',sans-serif;color:#111;line-height:1.75}\n.gt-def{border-left:4px solid #E8650A;padding:16px 20px;background:#fff8f4;border-radius:0 8px 8px 0;margin:0 0 32px;font-size:1.05rem}\n.gt-section{margin:0 0 36px}.gt-section h2{font-family:'Fraunces',serif;color:#0A1628;font-size:1.5rem;margin:0 0 12px}\n.gt-example-box{background:#f0f4ff;border-radius:10px;padding:20px 24px;margin:0 0 32px}.gt-example-box strong{color:#2563EB}\n.gt-related-pills{display:flex;flex-wrap:wrap;gap:10px;margin:0 0 32px}\n.gt-related-pill{background:#f7f4ef;border:1px solid #ddd8cf;border-radius:20px;padding:6px 16px;font-size:.875rem;color:#0A1628;text-decoration:none}\n.gt-faq-item{border:1px solid #ddd8cf;border-radius:10px;padding:16px 20px;margin:0 0 12px}\n<\/style>\n<div class=\"gt-body\">\n<div class=\"gt-def\">An attachment in Zoho Desk is a file uploaded to a ticket by a customer, agent, or automation. Attachments provide supporting evidence for support cases, such as screenshots of errors, document copies, photographs, or log files.<\/div>\n<div class=\"gt-section\">\n<h2>How Attachments Are Used in Tickets<\/h2>\n<p>Customers can attach files when submitting tickets via web form, email, or the customer portal. Agents can attach files to their replies, such as screenshots of steps, PDF guides, or corrected documents. Attachments are stored within the ticket record for as long as the ticket is retained.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Attachment File Types and Limits<\/h2>\n<p>Zoho Desk supports common file types including images (JPG, PNG), documents (PDF, Word, Excel), and compressed files (ZIP). File size limits apply per attachment and per ticket. Administrators can configure which file types are permitted for security purposes.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Attachments in Knowledge Base Articles<\/h2>\n<p>Knowledge base articles in Zoho Desk can also include attachments such as PDF guides, software installers, or template documents. These are accessible to customers in the Help Centre, providing downloadable resources alongside article content.<\/p>\n<\/div>\n<div class=\"gt-example-box\"><strong>Example:<\/strong> A customer submits a warranty claim ticket and attaches a photo of the damaged product and a copy of the purchase invoice. The agent reviews the attachments, approves the claim, and attaches the approved credit note PDF to their reply, completing the exchange entirely within Zoho Desk.<\/div>\n<div class=\"gt-related-pills\"><a href=\"https:\/\/aaxonix.com\/resources\/glossary\/ticket-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Ticket<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/knowledge-base-article-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Knowledge Base Article<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/web-form-channel-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Web Form Channel<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/private-comment-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Private Comment<\/a>\n<\/div>\n<div class=\"gt-faq-item\"><strong>What is an Attachment in Zoho Desk?<\/strong><\/p>\n<p>An attachment is a file added to a ticket by a customer or agent. Common attachments include screenshots, documents, photos, and log files that provide evidence or supporting information for the support case.<\/p>\n<\/div>\n<div class=\"gt-faq-item\"><strong>What file types can be attached to Zoho Desk tickets?<\/strong><\/p>\n<p>Zoho Desk supports images, PDF, Word and Excel documents, ZIP files, and other common formats. Administrators can configure which file types are permitted. File size limits apply per attachment and can be configured in account settings.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Attachments in Zoho Desk are files uploaded to tickets by customers or agents, providing supporting evidence such as screenshots, documents, and photograph<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Attachment | Zoho Desk Glossary","seo_description":"Attachments in Zoho Desk are files uploaded to tickets by customers or agents, providing supporting evidence such as screenshots, documents, and photograph","seo_keyword":"attachment zoho desk","seo_faqs":"[{\"q\": \"What is an Attachment in Zoho Desk?\", \"a\": \"An attachment is a file added to a ticket by a customer or agent. 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File size limits apply per attachment and can be configured in account settings.\"}]","term_type":"Technical","glossary_related":"","glossary_links":""},"glossary_category":[1247],"class_list":["post-4317","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-desk"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/4317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=4317"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=4317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}