{"id":4309,"date":"2026-05-29T21:30:31","date_gmt":"2026-05-29T21:30:31","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4309"},"modified":"2026-05-29T21:30:31","modified_gmt":"2026-05-29T21:30:31","slug":"radar-dashboard-zoho-desk","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/radar-dashboard-zoho-desk\/","title":{"rendered":"Radar Dashboard"},"content":{"rendered":"<style>\n.gt-body{font-family:'Poppins',sans-serif;color:#111;line-height:1.75}\n.gt-def{border-left:4px solid #E8650A;padding:16px 20px;background:#fff8f4;border-radius:0 8px 8px 0;margin:0 0 32px;font-size:1.05rem}\n.gt-section{margin:0 0 36px}.gt-section h2{font-family:'Fraunces',serif;color:#0A1628;font-size:1.5rem;margin:0 0 12px}\n.gt-example-box{background:#f0f4ff;border-radius:10px;padding:20px 24px;margin:0 0 32px}.gt-example-box strong{color:#2563EB}\n.gt-related-pills{display:flex;flex-wrap:wrap;gap:10px;margin:0 0 32px}\n.gt-related-pill{background:#f7f4ef;border:1px solid #ddd8cf;border-radius:20px;padding:6px 16px;font-size:.875rem;color:#0A1628;text-decoration:none}\n.gt-faq-item{border:1px solid #ddd8cf;border-radius:10px;padding:16px 20px;margin:0 0 12px}\n<\/style>\n<div class=\"gt-body\">\n<div class=\"gt-def\">The Radar Dashboard in Zoho Desk is the real-time operational view within the RADAR app, showing live metrics for managers on mobile. It displays open tickets, SLA countdown, agent availability, live chat queue, and recent CSAT scores.<\/div>\n<div class=\"gt-section\">\n<h2>What the Radar Dashboard Shows<\/h2>\n<p>The Radar Dashboard provides: total open tickets and breakdown by status, tickets approaching SLA breach (with countdowns), agent availability status for the whole team, active live chat sessions and queue, and recent CSAT ratings. All data refreshes in real time.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Acting from the Radar Dashboard<\/h2>\n<p>From the Radar Dashboard, managers can drill into specific at-risk tickets, reassign work, and view individual agent queues. This means a manager does not need to be at a desk to intervene in a developing support situation.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Radar Dashboard vs Zoho Desk Web Dashboard<\/h2>\n<p>The Radar Dashboard is the mobile-optimised view in the RADAR app for supervisors on the move. The web-based Zoho Desk dashboards offer more customisation and historical reporting but require desktop access. Both serve different operational contexts.<\/p>\n<\/div>\n<div class=\"gt-example-box\"><strong>Example:<\/strong> A customer success manager on a business trip checks the Radar Dashboard from his phone each morning. He sees 4 tickets approaching SLA breach and 2 agents showing Busy despite no active chats. He reassigns the at-risk tickets from the app before his first meeting.<\/div>\n<div class=\"gt-related-pills\"><a href=\"https:\/\/aaxonix.com\/resources\/glossary\/radar-app-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">RADAR App<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/dashboard-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Dashboard (Desk)<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/sla-escalation-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">SLA Escalation<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/agent-availability-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Agent Availability<\/a>\n<\/div>\n<div class=\"gt-faq-item\"><strong>What is the Radar Dashboard in Zoho Desk?<\/strong><\/p>\n<p>The Radar Dashboard is the real-time mobile view in the RADAR app for support managers. It shows live ticket counts, SLA countdowns, agent availability, and CSAT scores, allowing managers to monitor and act on support operations from their phone.<\/p>\n<\/div>\n<div class=\"gt-faq-item\"><strong>How is the Radar Dashboard different from Zoho Desk web dashboards?<\/strong><\/p>\n<p>The Radar Dashboard is a mobile-optimised real-time view designed for supervisors on the move. Web dashboards offer more customisation and historical reporting but require desktop access. They complement rather than replace each other.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Radar Dashboard in Zoho Desk is a mobile real-time operational view showing live ticket counts, SLA health, and agent availability for on-the-go superv<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Radar Dashboard | Zoho Desk Glossary","seo_description":"The Radar Dashboard in Zoho Desk is a mobile real-time operational view showing live ticket counts, SLA health, and agent availability for on-the-go superv","seo_keyword":"radar dashboard zoho desk","seo_faqs":"[{\"q\": \"What is the Radar Dashboard in Zoho Desk?\", \"a\": \"The Radar Dashboard is the real-time mobile view in the RADAR app for support managers. 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They complement rather than replace each other.\"}]","term_type":"Technical","glossary_related":"","glossary_links":""},"glossary_category":[1247],"class_list":["post-4309","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-desk"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/4309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=4309"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=4309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}