{"id":4289,"date":"2026-05-29T21:25:21","date_gmt":"2026-05-29T21:25:21","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4289"},"modified":"2026-05-29T21:25:21","modified_gmt":"2026-05-29T21:25:21","slug":"radar-app-zoho-desk","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/radar-app-zoho-desk\/","title":{"rendered":"RADAR App"},"content":{"rendered":"<style>\n.gt-body{font-family:'Poppins',sans-serif;color:#111;line-height:1.75}\n.gt-def{border-left:4px solid #E8650A;padding:16px 20px;background:#fff8f4;border-radius:0 8px 8px 0;margin:0 0 32px;font-size:1.05rem}\n.gt-section{margin:0 0 36px}.gt-section h2{font-family:'Fraunces',serif;color:#0A1628;font-size:1.5rem;margin:0 0 12px}\n.gt-example-box{background:#f0f4ff;border-radius:10px;padding:20px 24px;margin:0 0 32px}.gt-example-box strong{color:#2563EB}\n.gt-related-pills{display:flex;flex-wrap:wrap;gap:10px;margin:0 0 32px}\n.gt-related-pill{background:#f7f4ef;border:1px solid #ddd8cf;border-radius:20px;padding:6px 16px;font-size:.875rem;color:#0A1628;text-decoration:none}\n.gt-faq-item{border:1px solid #ddd8cf;border-radius:10px;padding:16px 20px;margin:0 0 12px}\n<\/style>\n<div class=\"gt-body\">\n<div class=\"gt-def\">The RADAR app is Zoho Desk&#8217;s dedicated mobile application for support managers and supervisors. It provides real-time dashboards showing ticket queue status, agent availability, SLA health, and live chat volumes, enabling managers to stay informed and act from their phone.<\/div>\n<div class=\"gt-section\">\n<h2>What RADAR Shows<\/h2>\n<p>RADAR displays live metrics including total open tickets, tickets approaching SLA breach, agent availability by status, live chat queue, and recent CSAT scores. Supervisors get a full operational picture of their support team without opening a laptop.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Taking Action from RADAR<\/h2>\n<p>From the RADAR app, managers can reassign tickets, view individual agent performance, respond to escalations, and monitor SLA countdowns in real time. Actions taken in RADAR reflect immediately in Zoho Desk for the team.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>RADAR vs Standard Zoho Desk Mobile App<\/h2>\n<p>The standard Zoho Desk mobile app is designed for agents to manage and respond to tickets. RADAR is designed specifically for supervisors and managers who need operational visibility and control rather than ticket-by-ticket work.<\/p>\n<\/div>\n<div class=\"gt-example-box\"><strong>Example:<\/strong> A support manager at a logistics company monitors RADAR during peak festival season. She sees 12 tickets approaching SLA breach and 2 agents showing as Offline despite being on shift. From RADAR, she reassigns the at-risk tickets and messages the absent agents within minutes.<\/div>\n<div class=\"gt-related-pills\"><a href=\"https:\/\/aaxonix.com\/resources\/glossary\/supervisor-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Supervisor<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/agent-availability-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Agent Availability<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/sla-escalation-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">SLA Escalation<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/dashboard-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Dashboard (Desk)<\/a>\n<\/div>\n<div class=\"gt-faq-item\"><strong>What is the RADAR App in Zoho Desk?<\/strong><\/p>\n<p>RADAR is Zoho Desk&#8217;s mobile app built for support managers. It shows real-time dashboards of ticket queues, agent availability, SLA health, and chat volumes, allowing supervisors to monitor and act on support operations from their phone.<\/p>\n<\/div>\n<div class=\"gt-faq-item\"><strong>Is RADAR different from the standard Zoho Desk mobile app?<\/strong><\/p>\n<p>Yes. The standard Zoho Desk mobile app is for agents handling tickets. RADAR is specifically for managers and supervisors who need operational visibility and the ability to reassign tickets and monitor team performance in real time.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>RADAR is Zoho Desk&#8217;s supervisor mobile app providing real-time dashboards of ticket queues, agent availability, and SLA health for on-the-go management.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"RADAR App | Zoho Desk Glossary","seo_description":"RADAR is Zoho Desk's supervisor mobile app providing real-time dashboards of ticket queues, agent availability, and SLA health for on-the-go management.","seo_keyword":"radar app zoho desk","seo_faqs":"[{\"q\": \"What is the RADAR App in Zoho Desk?\", \"a\": \"RADAR is Zoho Desk's mobile app built for support managers. 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