{"id":4276,"date":"2026-05-29T21:23:06","date_gmt":"2026-05-29T21:23:06","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4276"},"modified":"2026-05-29T21:23:06","modified_gmt":"2026-05-29T21:23:06","slug":"article-section-zoho-desk","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/article-section-zoho-desk\/","title":{"rendered":"Article Section"},"content":{"rendered":"<style>\n.gt-body{font-family:'Poppins',sans-serif;color:#111;line-height:1.75}\n.gt-def{border-left:4px solid #E8650A;padding:16px 20px;background:#fff8f4;border-radius:0 8px 8px 0;margin:0 0 32px;font-size:1.05rem}\n.gt-section{margin:0 0 36px}.gt-section h2{font-family:'Fraunces',serif;color:#0A1628;font-size:1.5rem;margin:0 0 12px}\n.gt-example-box{background:#f0f4ff;border-radius:10px;padding:20px 24px;margin:0 0 32px}.gt-example-box strong{color:#2563EB}\n.gt-related-pills{display:flex;flex-wrap:wrap;gap:10px;margin:0 0 32px}\n.gt-related-pill{background:#f7f4ef;border:1px solid #ddd8cf;border-radius:20px;padding:6px 16px;font-size:.875rem;color:#0A1628;text-decoration:none}\n.gt-faq-item{border:1px solid #ddd8cf;border-radius:10px;padding:16px 20px;margin:0 0 12px}\n<\/style>\n<div class=\"gt-body\">\n<div class=\"gt-def\">An article section in Zoho Desk is a sub-level grouping within an article category. Sections organise related articles together, creating a clear browse path for customers navigating from a broad category to a specific topic.<\/div>\n<div class=\"gt-section\">\n<h2>How Sections Fit in the Knowledge Base<\/h2>\n<p>Sections sit between categories and articles in the Zoho Desk knowledge base hierarchy. A &#8216;Troubleshooting&#8217; category might contain sections for &#8216;Mobile App&#8217;, &#8216;Web Dashboard&#8217;, and &#8216;Integrations&#8217;, each housing the relevant articles for that sub-topic.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Creating and Managing Sections<\/h2>\n<p>Administrators create sections within categories from the Help Centre setup. Sections can be reordered to surface the most commonly visited topics first. Each section can have a description to clarify what articles it contains.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Sections for Better Navigation<\/h2>\n<p>Well-named sections reduce reliance on the search function. Customers scanning the Help Centre can spot the relevant section quickly and browse its articles, especially useful on mobile devices where search input is slower.<\/p>\n<\/div>\n<div class=\"gt-example-box\"><strong>Example:<\/strong> A payroll software company&#8217;s &#8216;Setup&#8217; category has sections: Initial Configuration, User Management, Payroll Settings, and Compliance Setup. New customers follow the sections in order during onboarding, reducing setup-related support tickets by 25%.<\/div>\n<div class=\"gt-related-pills\"><a href=\"https:\/\/aaxonix.com\/resources\/glossary\/article-category-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Article Category<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/knowledge-base-article-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Knowledge Base Article<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/help-centre-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Help Centre<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/asap-embedded-widget-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">ASAP (Embedded Widget)<\/a>\n<\/div>\n<div class=\"gt-faq-item\"><strong>What is an Article Section in Zoho Desk?<\/strong><\/p>\n<p>An article section is a sub-grouping within a knowledge base category. It organises related articles together, helping customers narrow down from a broad topic to specific articles without relying solely on search.<\/p>\n<\/div>\n<div class=\"gt-faq-item\"><strong>How many sections can I have in a Zoho Desk category?<\/strong><\/p>\n<p>There is no fixed limit to the number of sections per category. However, it is best practice to keep categories to 5 to 8 sections for clarity. Too many sections in one category can make navigation as confusing as having no sections at all.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Article sections in Zoho Desk organise related articles within a category, creating a clear browse path from topic to specific resolution content.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Article Section | Zoho Desk Glossary","seo_description":"Article sections in Zoho Desk organise related articles within a category, creating a clear browse path from topic to specific resolution content.","seo_keyword":"article section zoho desk","seo_faqs":"[{\"q\": \"What is an Article Section in Zoho Desk?\", \"a\": \"An article section is a sub-grouping within a knowledge base category. It organises related articles together, helping customers narrow down from a broad topic to specific articles without relying solely on search.\"}, {\"q\": \"How many sections can I have in a Zoho Desk category?\", \"a\": \"There is no fixed limit to the number of sections per category. However, it is best practice to keep categories to 5 to 8 sections for clarity. Too many sections in one category can make navigation as confusing as having no sections at all.\"}]","term_type":"Business","glossary_related":"","glossary_links":""},"glossary_category":[1247],"class_list":["post-4276","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-desk"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/4276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=4276"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=4276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}