{"id":4257,"date":"2026-05-29T21:17:49","date_gmt":"2026-05-29T21:17:49","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4257"},"modified":"2026-05-29T21:17:49","modified_gmt":"2026-05-29T21:17:49","slug":"holiday-list-zoho-desk","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/holiday-list-zoho-desk\/","title":{"rendered":"Holiday List (Desk)"},"content":{"rendered":"<style>\n.gt-body{font-family:'Poppins',sans-serif;color:#111;line-height:1.75}\n.gt-def{border-left:4px solid #E8650A;padding:16px 20px;background:#fff8f4;border-radius:0 8px 8px 0;margin:0 0 32px;font-size:1.05rem}\n.gt-section{margin:0 0 36px}.gt-section h2{font-family:'Fraunces',serif;color:#0A1628;font-size:1.5rem;margin:0 0 12px}\n.gt-example-box{background:#f0f4ff;border-radius:10px;padding:20px 24px;margin:0 0 32px}.gt-example-box strong{color:#2563EB}\n.gt-related-pills{display:flex;flex-wrap:wrap;gap:10px;margin:0 0 32px}\n.gt-related-pill{background:#f7f4ef;border:1px solid #ddd8cf;border-radius:20px;padding:6px 16px;font-size:.875rem;color:#0A1628;text-decoration:none}\n.gt-faq-item{border:1px solid #ddd8cf;border-radius:10px;padding:16px 20px;margin:0 0 12px}\n<\/style>\n<div class=\"gt-body\">\n<div class=\"gt-def\">A holiday list in Zoho Desk is a configured list of non-working days, such as national holidays or company shutdowns. SLA timers pause on holiday list dates, ensuring teams are not penalised for holidays when calculating resolution times.<\/div>\n<div class=\"gt-section\">\n<h2>Creating a Holiday List<\/h2>\n<p>Administrators create holiday lists in Zoho Desk by adding specific dates and labels, such as &#8216;Republic Day&#8217; or &#8216;Diwali&#8217;. The list is then linked to a department&#8217;s business hours configuration so SLA timers skip those dates automatically.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Holiday Lists for Indian Businesses<\/h2>\n<p>Indian businesses observe a mix of national and regional holidays that vary by state. Zoho Desk allows multiple holiday lists, so a company with offices in Maharashtra and Tamil Nadu can configure state-specific holiday schedules for their respective support teams.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Impact on Customer Expectations<\/h2>\n<p>When a ticket is created close to a holiday, automated responses can inform customers of the holiday schedule and revised response times, setting accurate expectations before the SLA timer is paused.<\/p>\n<\/div>\n<div class=\"gt-example-box\"><strong>Example:<\/strong> A company in Pune configures a holiday list including Diwali, Ganesh Chaturthi, and national holidays. SLA timers for all departments pause on these dates. Customers receive an auto-notification when they submit tickets near holidays, explaining the adjusted timeline.<\/div>\n<div class=\"gt-related-pills\"><a href=\"https:\/\/aaxonix.com\/resources\/glossary\/business-hours-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Business Hours (Desk)<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/sla-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">SLA<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/notification-rule-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Notification Rule<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/department-zoho-desk\/\" class=\"gt-related-pill sp-content-link\">Department (Desk)<\/a>\n<\/div>\n<div class=\"gt-faq-item\"><strong>What is a Holiday List in Zoho Desk?<\/strong><\/p>\n<p>A holiday list is a set of non-working dates configured in Zoho Desk. SLA timers pause on these dates, so support teams are not penalised for company holidays when tracking response and resolution times.<\/p>\n<\/div>\n<div class=\"gt-faq-item\"><strong>Can I have different holiday lists for different departments in Zoho Desk?<\/strong><\/p>\n<p>Yes. Each department can be linked to a different holiday list. This is useful for companies with offices in different states or countries observing different public holidays.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A holiday list in Zoho Desk is a list of non-working dates that pauses SLA timers, preventing teams from being penalised for planned holidays.<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Holiday List (Desk) | Zoho Desk Glossary","seo_description":"A holiday list in Zoho Desk is a list of non-working dates that pauses SLA timers, preventing teams from being penalised for planned holidays.","seo_keyword":"holiday list (desk) zoho desk","seo_faqs":"[{\"q\": \"What is a Holiday List in Zoho Desk?\", \"a\": \"A holiday list is a set of non-working dates configured in Zoho Desk. 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This is useful for companies with offices in different states or countries observing different public holidays.\"}]","term_type":"Business","glossary_related":"","glossary_links":""},"glossary_category":[1247],"class_list":["post-4257","glossary","type-glossary","status-publish","hentry","glossary_category-zoho-desk"],"_links":{"self":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary\/4257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/types\/glossary"}],"wp:attachment":[{"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/media?parent=4257"}],"wp:term":[{"taxonomy":"glossary_category","embeddable":true,"href":"https:\/\/aaxonix.com\/resources\/wp-json\/wp\/v2\/glossary_category?post=4257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}