{"id":4072,"date":"2026-05-29T19:53:10","date_gmt":"2026-05-29T19:53:10","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4072"},"modified":"2026-05-29T19:53:10","modified_gmt":"2026-05-29T19:53:10","slug":"zia-best-time-to-contact","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/zia-best-time-to-contact\/","title":{"rendered":"Zia Best Time to Contact"},"content":{"rendered":"<style>\n.gt-body { font-family:'Poppins',sans-serif; color:#111; line-height:1.75; }\n.gt-def { border-left:4px solid #E8650A; padding:16px 20px; background:#fff8f4; border-radius:0 8px 8px 0; margin:0 0 32px; font-size:1.05rem; }\n.gt-section { margin:0 0 36px; }\n.gt-section h2 { font-family:'Fraunces',serif; color:#0A1628; font-size:1.5rem; margin:0 0 12px; }\n.gt-section p { margin:0 0 12px; }\n.gt-example-box { background:#f0f4ff; border-radius:10px; padding:20px 24px; margin:0 0 32px; }\n.gt-example-box strong { color:#2563EB; }\n.gt-related-pills { display:flex; flex-wrap:wrap; gap:10px; margin:0 0 32px; }\n.gt-related-pill { background:#f7f4ef; border:1px solid #ddd8cf; border-radius:20px; padding:6px 16px; font-size:0.875rem; color:#0A1628; text-decoration:none; transition:all .2s; }\n.gt-related-pill:hover { background:#0A1628; color:#fff; border-color:#0A1628; }\n.gt-faq-item { border:1px solid #ddd8cf; border-radius:10px; padding:16px 20px; margin:0 0 12px; }\n.gt-faq-item h3 { font-size:1rem; color:#0A1628; margin:0 0 8px; }\n.gt-faq-item p { margin:0; font-size:0.9rem; color:#444; }\n<\/style>\n<div class=\"gt-body\">\n<div class=\"gt-def\">Zia Best Time to Contact in Zoho CRM is an AI recommendation that tells sales reps the optimal time to call or email a specific Lead or Contact. Zia analyses the history of communication attempts and responses for that contact and similar contacts to identify the time windows when they are most likely to respond.<\/div>\n<div class=\"gt-section\">\n<h2>How Zia Determines the Best Time<\/h2>\n<p>Zia looks at: when previous calls to this contact were answered vs went to voicemail, when emails were opened and replied to, and patterns across similar contacts in the same industry or region. It presents a suggested time window (for example, &#8220;Tuesday to Thursday, 10am to 12pm&#8221;) directly on the Lead or Contact record.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Using Best Time Suggestions in Cadences<\/h2>\n<p>Zia&#8217;s Best Time to Contact suggestions can inform how <a href=\"https:\/\/aaxonix.com\/resources\/glossary\/cadence-step\/\" class=\"sp-content-link\">Cadence Steps<\/a> are scheduled. Instead of sending follow-up emails at the same time every day, reps can align their scheduled call steps with Zia&#8217;s suggested windows to improve connection rates.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Industry Example<\/h2>\n<div class=\"gt-example-box\"><strong>Financial Advisory:<\/strong> An investment advisory firm&#8217;s sales team uses Zia Best Time to Contact to improve their call connect rate. Before calling a client, the rep checks Zia&#8217;s recommendation on the contact record. Zia suggests Wednesday mornings between 9am and 11am based on 6 months of call history. The team shifts their prospecting calls to align with Zia&#8217;s suggestions and sees connect rate improve from 18% to 29%.<\/div>\n<\/div>\n<div class=\"gt-section\">\n<h2>Related Terms<\/h2>\n<div class=\"gt-related-pills\"><a href=\"https:\/\/aaxonix.com\/resources\/glossary\/zia-crm-ai\/\" class=\"sp-content-link gt-related-pill\">Zia (CRM AI)<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/cadence\/\" class=\"sp-content-link gt-related-pill\">Cadence<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/cadence-step\/\" class=\"sp-content-link gt-related-pill\">Cadence Step<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/signal-notification\/\" class=\"sp-content-link gt-related-pill\">Signal Notification<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/email-insights\/\" class=\"sp-content-link gt-related-pill\">Email Insights<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/lead\/\" class=\"sp-content-link gt-related-pill\">Lead<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/contact\/\" class=\"sp-content-link gt-related-pill\">Contact<\/a>\n<\/div>\n<\/div>\n<div class=\"gt-section\">\n<h2>Frequently Asked Questions<\/h2>\n<div class=\"gt-faq-item\">\n<h3>What is Zia Best Time to Contact in Zoho CRM?<\/h3>\n<p>Zia Best Time to Contact is an AI recommendation that suggests when a rep should call or email a specific lead or contact for the best chance of a response. It is based on historical communication patterns for that contact and similar contacts in the CRM.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Zia Best Time to Contact in Zoho CRM is an AI recommendation that tells sales reps the optimal time to call or\u2026<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Zia Best Time to Contact | Zoho CRM Glossary","seo_description":"Zia Best Time to Contact in Zoho CRM is an AI recommendation that tells sales reps the optimal time to call or email a specific Lead or Contact. Zia analys","seo_keyword":"zia best time to contact zoho crm","seo_faqs":"[{\"q\": \"What is Zia Best Time to Contact in Zoho CRM?\", \"a\": \"Zia Best Time to Contact is an AI recommendation that suggests when a rep should call or email a specific lead or contact for the best chance of a response. 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