{"id":4056,"date":"2026-05-29T19:46:56","date_gmt":"2026-05-29T19:46:56","guid":{"rendered":"https:\/\/aaxonix.com\/resources\/?post_type=glossary&#038;p=4056"},"modified":"2026-05-29T19:46:56","modified_gmt":"2026-05-29T19:46:56","slug":"audit-log","status":"publish","type":"glossary","link":"https:\/\/aaxonix.com\/resources\/glossary\/audit-log\/","title":{"rendered":"Audit Log"},"content":{"rendered":"<style>\n.gt-body { font-family:'Poppins',sans-serif; color:#111; line-height:1.75; }\n.gt-def { border-left:4px solid #E8650A; padding:16px 20px; background:#fff8f4; border-radius:0 8px 8px 0; margin:0 0 32px; font-size:1.05rem; }\n.gt-section { margin:0 0 36px; }\n.gt-section h2 { font-family:'Fraunces',serif; color:#0A1628; font-size:1.5rem; margin:0 0 12px; }\n.gt-section p { margin:0 0 12px; }\n.gt-example-box { background:#f0f4ff; border-radius:10px; padding:20px 24px; margin:0 0 32px; }\n.gt-example-box strong { color:#2563EB; }\n.gt-related-pills { display:flex; flex-wrap:wrap; gap:10px; margin:0 0 32px; }\n.gt-related-pill { background:#f7f4ef; border:1px solid #ddd8cf; border-radius:20px; padding:6px 16px; font-size:0.875rem; color:#0A1628; text-decoration:none; transition:all .2s; }\n.gt-related-pill:hover { background:#0A1628; color:#fff; border-color:#0A1628; }\n.gt-faq-item { border:1px solid #ddd8cf; border-radius:10px; padding:16px 20px; margin:0 0 12px; }\n.gt-faq-item h3 { font-size:1rem; color:#0A1628; margin:0 0 8px; }\n.gt-faq-item p { margin:0; font-size:0.9rem; color:#444; }\n<\/style>\n<div class=\"gt-body\">\n<div class=\"gt-def\">The Audit Log in Zoho CRM is a chronological record of all changes made to CRM records, including which field was changed, the old value, the new value, when the change was made, and which user made it. It provides a full change history for compliance, troubleshooting, and accountability.<\/div>\n<div class=\"gt-section\">\n<h2>What the Audit Log Tracks<\/h2>\n<p>The Audit Log records: field value changes (old and new value), record creation and deletion, profile and permission changes, login and logout events, import and export actions, and API-triggered changes. Both manual edits by users and automated changes from Workflow Rules and Blueprints are captured.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Accessing the Audit Log<\/h2>\n<p>The Audit Log can be viewed at the record level (the activity timeline shows all changes to that record) and at the organisation level (Setup &#8211; Audit Log shows all changes across all users and modules). Organisation-level audit logs can be exported for compliance reporting.<\/p>\n<\/div>\n<div class=\"gt-section\">\n<h2>Industry Example<\/h2>\n<div class=\"gt-example-box\"><strong>BFSI Compliance:<\/strong> A regulated financial services company uses the Zoho CRM Audit Log to demonstrate compliance with data privacy regulations. When a customer requests details of all changes made to their CRM record, the administrator exports the audit log filtered by that contact&#8217;s record ID and provides a timestamped history of every field change, showing who accessed and modified the customer&#8217;s data and when.<\/div>\n<\/div>\n<div class=\"gt-section\">\n<h2>Related Terms<\/h2>\n<div class=\"gt-related-pills\"><a href=\"https:\/\/aaxonix.com\/resources\/glossary\/recycle-bin\/\" class=\"sp-content-link gt-related-pill\">Recycle Bin<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/profile-crm\/\" class=\"sp-content-link gt-related-pill\">Profile (CRM)<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/data-sharing-rule\/\" class=\"sp-content-link gt-related-pill\">Data Sharing Rule<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/sandbox-crm\/\" class=\"sp-content-link gt-related-pill\">Sandbox (CRM)<\/a><br \/>\n<a href=\"https:\/\/aaxonix.com\/resources\/glossary\/import-crm\/\" class=\"sp-content-link gt-related-pill\">Import (CRM)<\/a>\n<\/div>\n<\/div>\n<div class=\"gt-section\">\n<h2>Frequently Asked Questions<\/h2>\n<div class=\"gt-faq-item\">\n<h3>What is the Audit Log in Zoho CRM?<\/h3>\n<p>The Audit Log is a record of all changes made to CRM data, capturing what was changed, who changed it, when, and the old and new values. It covers manual edits, automated workflow changes, imports, exports, and login events.<\/p>\n<\/div>\n<div class=\"gt-faq-item\">\n<h3>How long does Zoho CRM retain Audit Log data?<\/h3>\n<p>Zoho CRM retains audit log data based on the edition. Enterprise and Ultimate plans retain longer audit history. For long-term compliance archiving, export the audit log regularly and store it in your internal document management system.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Audit Log in Zoho CRM is a chronological record of all changes made to CRM records, including which field was changed,\u2026<\/p>\n","protected":false},"template":"","meta":{"seo_title":"Audit Log | Zoho Glossary","seo_description":"The Audit Log in Zoho CRM is a chronological record of all changes made to CRM records, including which field was changed, the old value, the new value, wh","seo_keyword":"audit log","seo_faqs":"[{\"q\": \"What is the Audit Log in Zoho CRM?\", \"a\": \"The Audit Log is a record of all changes made to CRM data, capturing what was changed, who changed it, when, and the old and new values. 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